Privacy Policy

Personal Data You Provide Directly

Core Service Provision

• Process reservations: Use your voice input and preferences to find restaurants and make bookings on your behalf
• Account management: Create, maintain, and secure your LidoLink account
• Restaurant communication: Share necessary reservation details (name, phone, party size, special requests) with restaurants
• Customer support: Provide assistance with reservations, technical issues, and general inquiries

Service Improvement and AI Development

• Voice AI training: Use voice recordings to improve our AI's ability to understand natural language and process reservation requests more accurately
• Service optimization: Analyze usage patterns to enhance user experience and platform functionality
• Quality assurance: Review conversations for service quality and training purposes

Communication and Marketing

• Service updates: Send important information about your reservations and account
• Platform improvements: Notify you of new features and service enhancements
• Optional marketing: With your consent, send promotional information about restaurants and special offers

Security and Legal Compliance

• Fraud prevention: Monitor for suspicious activity and protect against unauthorized access
• Legal requirements: Comply with applicable laws and regulations
• Terms enforcement: Ensure compliance with our Terms of Service and usage policies

With Restaurants

When you make a reservation, we share necessary information with the restaurant:

• Your name and phone number (for reservation confirmation and contact)
• Party size, date, time, and special requests
• Dietary restrictions or accessibility needs

This sharing is essential for the restaurant to honor your reservation and provide appropriate service.

With Service Providers

We work with trusted third-party service providers who help us operate LidoLink:

• Cloud hosting providers for secure data storage
• Authentication services (Google, Microsoft OAuth)
• Payment processors (for future premium features)
• Customer support platforms
• Analytics and performance monitoring services

These providers only access your data as necessary to perform their functions and are bound by strict confidentiality agreements.

Legal and Safety Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect the rights, property, or safety of LidoLink, our users, or others
• Investigate potential fraud, abuse, or violations of our Terms of Service
• Enforce our legal rights or defend against legal claims

Business Transfers

If LidoLink is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

Access and Portability

• Right to access: Request a copy of the personal data we hold about you
• Data portability: Receive your data in a structured, commonly used format

Correction and Deletion

• Right to rectification: Correct inaccurate or outdated personal information
• Right to erasure: Request deletion of your personal data, subject to legal limitations
• Conversation deletion: Delete individual voice conversations from your account

Control Over Processing

• Right to restrict processing: Limit how we use your data in certain circumstances
• Right to object: Object to processing based on legitimate interests
• Withdraw consent: Revoke permission for data processing based on consent

Marketing Controls

• Marketing communications: Opt out of promotional emails and notifications
• Voice recording: While essential for our service, you can request deletion of stored recordings

Security Measures

We implement robust security measures to protect your personal data:

• Encryption: Voice recordings and sensitive data are encrypted both in transit and at rest
• Access controls: Strict limitations on who can access your personal data
• Regular audits: Ongoing security assessments and updates
• Secure infrastructure: Partnership with reputable cloud providers with strong security standards

Data Retention

We retain your personal data only as long as necessary:

• Account data: Maintained while your account is active, plus a reasonable period for legal compliance
• Voice recordings: Stored for AI training and service improvement, with options for deletion upon request
• Reservation history: Kept for customer service and dispute resolution purposes
• Technical data: Typically retained for shorter periods for security and performance analysis

International Transfers

As a technology company, we may transfer your data outside of Italy and the EU to countries with different data protection standards. We ensure appropriate safeguards through:

• Standard Contractual Clauses: EU-approved contracts for data transfers
• Adequacy decisions: Transfers to countries with adequate protection levels
• Additional security measures: Extra protections for sensitive data transfers

Your Data Protection Rights

If you are located in the EU/EEA, you have the right to lodge a complaint with:

International Users

If you are located outside Italy but within the EU, you can contact your local data protection authority. A complete list of EU data protection authorities is available online.

Information Shared

• Essential reservation details: Name, phone number, party size, date/time
• Special requests: Dietary restrictions, accessibility needs, seating preferences
• Contact information: For reservation confirmations and restaurant communication

Restaurant Responsibilities

• Restaurants are independent data controllers for the information we share
• Each restaurant has its own privacy policy and data handling practices
• We encourage you to review individual restaurant policies when dining

Your Control

• You can specify what information to share with each restaurant
• Special requests and dietary information are shared only when you provide them
• You can contact restaurants directly to exercise rights regarding data they control